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In concurrence with the executive order issued by the Governor of the State of California, all Newport Beach Public Library branches will be closed until further notice to limit the number of people in a public building and to help curtail further spread of COVID-19 in the community. Since so much has changed during the last couple months, here are the answers to some of the questions you may have:


Special Notice:

Starting June 1, library materials will have regular loan periods.  Fines will begin accruing for late materials after June 1.  Exterior book drops are open for returns at all locations.

All exterior book drops at all four locations will re-open by Thursday, May 28th. The outdoor book drop at Newport Coast Community Center will also re-open. There will be no pick up at any of the concierge locations, and the book drops at Marina Park and Oasis remain closed until further notice. 

Can I pick up library materials that I have placed on HOLD?

Yes, Newport Beach Public Library offers Curbside Service for customers at all four NBPL locations.  Library staff has worked diligently to develop procedures for Curbside Service that follow social distancing protocols while effectively serving Library customers.

What is Curbside Service?

Curbside Service allows customers to pick up library materials that have been placed on hold. Each NBPL location has a designated Curbside Pickup Location clearly marked by signage for service during the closure.

When can I pick up items using Curbside Service?

Curbside Service is available Monday through Saturday from 9 a.m. to 5 p.m. at all four Newport Beach Public Library locations: Central Library, Corona Del Mar Library, Balboa Library and Crean Mariners Library. Please note: There will not be Curbside Service on upcoming holidays: May 25 and July 4.

Who can use Curbside Service?

All Newport Beach Public Library cardholders in good standing can use the service. You must have your library card number and you must have items on hold that are ready to be picked up.

How do I use the Curbside Service?

  1. Place items on hold using the Library website catalog. Identify preferred library pickup location: Central, Balboa, Corona Del Mar or Mariners.
  2. Request Curbside Service by using the Curbside Pickup form or by calling (949) 717-3800, option 2. 
  3. Library staff will prepare your items for pickup. Limited to 10 items.
  4. Or, if you receive a hold notification, please call (949) 717-3800 to initiate Curbside Service pickup. 
  5. Go to the Library’s designated Curbside Pickup Location. This will be marked by signage at each location.
  6. You will need to have your library card number when you arrive to pick up your items. Be sure to bring it with you.
  7. When you arrive at the Library’s Pickup Location, call the number listed on the sign for further instructions. Pickup Locations for drive-up and walk-up service will be clearly marked and social distancing procedures will be strictly followed.
  8. Wait for delivery of materials. Remain in your vehicle or keep at least 6 feet away from the table until library staff has delivered your items and moved away from the pickup area. Then you may approach and pick up your library materials.


How many items can I pick up using Curbside Service?

You may request up to 10 items for Curbside Service.


Will I lose my HOLD items if I do not pick up during the closure?

Starting June 1st, holds will begin to expire.


How do I return library materials?

You may return your Library materials using the exterior book drops at all four NBPL locations. The book drop at Newport Coast Community Center will be open as of May 28.  Book drops at Marina Park and Oasis remain closed until further notice 


Will I be fined if I am unable to return library materials during the closure?

Starting June 1, library materials will have regular loan periods.  Fines will begin accruing for late materials after June 1.  Exterior book drops are open for returns at all locations.


What safeguards are in place with regards to books being reissued?

Books picked up using Curbside Service will not have been used by another patron for at least a week. In order to safeguard the health of patrons and staff, Newport Beach Public Library is quarantining all items for 7 days after their return. We are using an abundance of caution, based on a study, published in March in the New England Journal of MedicineThe study showed that the virus "remained active on plastic and stainless-steel surfaces for two to three days. It remained infectious for up to 24 hours on cardboard.


Are there any library resources I can use while branches are closed?

Yes. The Library provides a wide array of digital offerings, including e-books, audiobooks, magazines, and streaming movies through our e-Branch.  Manage your account online – search the catalog, place holds, and renew items - at https://millennium.newport.lib.ca.us/patroninfo.

I have a question about my account.  Is there anyone that can help me?

Yes. If you have any questions about your account or how to access digital resources please use the Contact Us page: https://www.newportbeachlibrary.org/about/contact-us.


I have a reference question.  Is there anyone who can help?

Yes. If you have a reference question please use the Contact Us Form or call (949) 717-3800, option 2.

 

 


 

 

Library Closure - FAQ

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